Start with one mission
A lending operations lead working at her screen in the evening

Purpose-built for consumer lending

Work every account.Until there is an outcome.

Vector keeps collections, applications, support and refinancing moving across every interaction and follow-up — escalating only when human judgment is needed.

Start with one mission

Priced on outcomesPowered by

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Why Vector

An outcome takes more than a conversation.

It takes ownership, lending expertise, persistent context and accountability for the result.

National lender · 4 week snapshot

A national lender. This is what happened.

This national lender saw an opportunity to increase Promise to Pay performance and began looking for the right partner.

Vector, powered by Synthflow, stood out by focusing on outcomes rather than conversations — and on creating a meaningful experience for customers.

Human benchmark

3.5%RPC per dial

Vector · Month 1

4.9%RPC per dial

+40%vs human benchmark

49%
PTP / RPCNearly 1 in 2 right-party contacts
$215,018
promised to pay$406 average commitment

$12$82

cost per RPCVector vs $82 fully burdened human cost

21,988 dials13,609 accounts

Missions in motion

Mission specialists

Different missions. One focus: the outcome.

Collections, refinancing, applications and support require different expertise. The operating principle stays the same: keep the mission moving until the agreed outcome is reached or human judgment is required.

01 / 04Live with lenders

Robin

Collections

Move delinquent accounts toward a payment outcome.

49%PTP / RPC4%PTP per mission
Key outcome
Promise to Pay secured. Follow-up already scheduled.

Compliance in the workflow

Before Vector acts, it checks.

Every proposed action is checked against configured rules and controls before it happens. If a check fails, Vector blocks or escalates the action. Every decision is recorded.

Lending + communications

FDCPARegulation FTCPAUDAAP

Security

Trust Center
  • SOC 2 Type IIAudited
  • ISO/IEC 27001:2022Certified

Forward Deployed Engineering

You define the outcome. We help deliver it.

Our Forward Deployed Engineers work alongside your team to get one mission live, operating safely and improving against the outcome agreed up front.

  1. 01

    Define the outcome.

    Agree the mission, cohort, baseline, KPI and boundaries before anything goes live.

  2. 02

    Build the mission.

    Connect systems, configure controls and prove permitted actions before launch.

  3. 03

    Run it live.

    Vector works the mission while your team retains visibility, boundaries and human-decision points.

  4. 04

    Prove the outcome.

    Measure against the baseline, improve performance and scale only when the result is proven.

Commercial model

Minutes are not the goal. Outcomes are.

We agree what success means before the mission starts. The commercial model is built around the outcome — not how long Vector spends getting there.

Outcome-aligned commercial model

Agree what Vector must deliver.

Start with a measurable outcome, then align the economics to the business event that matters most.

  1. 1
    Agree the first outcomeChoose a measurable result Vector can be accountable for — such as a Right Party Connect or an application initiated.
  2. 2
    Align to the business outcomeThe variable component can be tied to the event that matters most — such as a PTP, cash-in, completed refinance or signed loan.

Forward Deployed Engineering and ongoing optimization are part of getting the mission to perform.

Is Vector priced per minute?

No. We agree the outcomes up front and structure the commercial model around them, rather than charging for conversation time.

What happens when human judgment is required?

Vector escalates the decision that needs human judgment — not the whole mission. Once the decision is made, the mission continues.

How are hardship and vulnerable customers handled?

Vector can identify configured hardship or vulnerability signals and trigger the appropriate escalation. The judgment stays with your team.

How do we prove this before scaling?

Start with one mission. Agree the cohort, baseline and success criteria. Run it on your own accounts, prove the outcome, then decide what to scale.

Infrastructure

Built for the systems you already run.

Vector connects to your existing telephony, systems and workflows, with production infrastructure from Synthflow behind it.

Regional deployment

  • US
  • Dedicated optionsWhere required

Your telephony

  • SIP trunkingYour carrier or ours
  • PBX / BYOC

telephonyIts own SBCs, media servers and regional points of presence, built for burst traffic.

Your systems

  • CRMor your own
  • ServicingYour servicing system
  • PaymentsYour payment processor
  • MessagingSMS, email
  • APIs & toolsWebhooks, REST

Enterprise security

  • SOC 2 Type II
  • ISO/IEC 27001:2022
  • SSO
  • Audit log

Start here

Pick one mission. Prove the outcome.

Choose a meaningful problem in your operation. Agree what success looks like. Then prove it on your own accounts.

Start with one mission

Vector. Purpose-built for consumer lending. Priced on outcomes.

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